FAQ
Frequently Asked Questions
Clarifying Your Frequently Asked Questions – Resolving Any Uncertainties!
Why do I need to send my watch to a specialist?
Timepieces are not just ordinary objects – they are intricate pieces of machinery that demand meticulous care and attention. Regular maintenance is essential to keep them running smoothly, requiring specialized tools, technical expertise and skilled hands to disassemble, assess, and reassemble their delicate mechanical components with precision and accuracy.
Do you service all watch brands?
We are able to service most mechanical luxury timepieces. However there are some cases that requires major repair or major parts replacement because such parts are usually not available in the open market. If we come across such timepieces, we will advice you on alternative options or refer you back to the brand’s authorized service centre. It is best if you can bring your timepiece in for a risk-free assessment.
Does Grand Montre offer service warranty?
Our watch repair service includes a 12-month warranty, which applies exclusively to complete overhauls and is subject to terms and conditions. Please confirm with our staff upon inquiry.
Why does my watch need regular servicing?
The movement of your watch needs to be cleaned periodically since oil inside it becomes dry over time, and can often be the cause of the watch running slow or fast.
What is water pressure testing? Is it different from water tightness testing?
Water pressure testing is carried out on waterproof watches to ensure that the waterproof qualities are retained as per original factory criteria. The watches are placed in a special vacuum tank and pressure tested to 330 feet.
Water tightness is tested to ensure that water or moisture does not infiltrate the time piece. testing is compulsory every time your timepiece has been worked on even for a battery change. Click here for article on the care and maintenance of waterproof watches.
Still Have Questions?
If you have any other queries, feel free to reach out to us. Our experts are here to help!